Regional Account Manager (Remote -Tennessee Area)

Location: Nashvile, TN
Date Posted: 07-14-2017
Our Client is seeking 3 The Regional Performance Manager position is a field based position that is responsible for representing our brand in dealerships. The RPM will focus on relationships with SR Level Leadership, as well as maintaining a strong relationship with partnered Client Training Advisors (CTA). The RPM position is responsible for strategic planning and identifying areas of potential increases through business planning. The RPM places accountability with dealership staff, including client knowledge and adoption of our practices, through performing the duties outlined below.

Essential Duties and Responsibilities:
As an RPM, your primary goal is client retention, satisfaction and sales growth through quality account management. Core duties and responsibilities include the following.
  • Maintain and improve relationships with existing clients as assigned on behalf of the Company. 
  • Focus most of your time conducting on-site dealer visits with clients and maintain relationships to ensure retention and client satisfaction.
  • Enhance client knowledge and usage on the proper execution of our software suite through group training sessions including management, BDC, etc.
  • Demonstrate the value of our suite of product offerings and benefits across all departments.
  • Identify, nurture and create advocates for our organization.
  • Build relationships across key stakeholders in the dealership including DP and GM.
  • Ensure the voice of the customer is heard throughout our organization (Sales, R&D, Marketing, Operations, Finance).
  • Hold Dealerships accountable for utilization through reporting and metrics review.
  • Ensure plans for our training are clearly communicated, are completed and expectations and needs of the client are met and exceeded.
  • Review with SR leadership, quarterly business plan metrics and provide goal pathing for continued performance.
  • Clearly, define strategic plan with partnered CTA and develop a plan of action to reach the needs and goals of the dealership.
  • Demonstrate consistent knowledge of our software suite and when training, train according to our approved training methods and best practices.
  • Complete and submit all paperwork and/or reports required by the Company in the fashion desired by the Company; Comply with the Company’s established policies and procedures.
  • Report to your manager regularly to discuss your presentation of ideas, initiatives and status reports for achieving established goals and objectives.
  • Conduct in dealership deployment training as necessary.
  • Attend trade shows, employee training initiatives, clients and other Company events throughout the year as required.
  • Clearly document within Salesforce all dealer contact, maintaining and updating new users and key roles within the dealership. 
  • Maintain a presence in each account through onsite visits requiring up to 90% travel.  
  • Other duties may be assigned.

Knowledge/Skill Requirements:
  • Demonstrates exemplary problem-solving skills by resolving obstacles in an effective and efficient manner.
  • Gathers and analyzes information skillfully and develops alternative solutions.
  • Works proficiently as an individual and as part of a team.
  • Exhibits outstanding interpersonal skills and is well equipped to approach everyone in a professional and tactful manner. 
  • Possesses persuasive speaking skills, is comfortable with public speaking to attract and engage large training groups and sales demonstrations of high importance.
  • Displays outstanding customer service skills.
  • Communicates effectively and efficiently on all levels.
  • This position receives guidance and direction but works with minimal supervision seeking final approval

Minimal Qualifications Education and/or Experience:
  • A minimum of 3 years of high-level automotive experience is preferred.
  • Position requires sufficient product knowledge and industry knowledge.
  • Bachelor’s degree is preferred.
  • Customer support experience.
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